At EyeSee we understand the importance of great customer support and provide email and Service Request tickets with all our subscriptions.
How we can Help
As a general rule, the formal support system is reserved for letting us know when we need to take action on your behalf, and are actions that you wouldn’t be able to accomplish yourself through our self-service settings on the Website. These include:
- Account and Subscription Sign-up & Terminations
- Subscription Upgrades & Downgrades
- Billing & Payment issues
- Letting us know when something we offer is broken
If you’re having trouble with the service, you should visit our knowledgebase, FAQs and Online Help (from within the Web Application). If you have established that something is broken or not working properly at our end then submit a ticket below.
Send us a Request for Assistance
If in doubt, please contact our Support team. We will endeavour to respond to tickets in order of receipt and priority (severity).
About Telephone Support
In order to keep subscription costs as low as possible we have unbundled Phone support and may charge a nominal fee technical support calls. We will advise before we provide Telephone Support and will charge the your stored payment card details. If an issue is caused by an EyeSee service failure then we will not charge for the call.
We strongly advise you to use all Online tools before placing a call (e.g. FAQs, How-To Guides, Knowledgebase and support ticket submission process), as most common questions and issues have already been answered in detail.
Do note that payment for Telephone support does not imply a guarantee that we will be able to solve your issues should they relate to issues beyond our control - such as physical installation and configuration of devices, local broadband or network connectivity issues, faulty equipment, etc.
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